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Terms of service

DRAFT for legal review, not yet in force. These terms will govern use of Rootbase and the services you buy through it. Items in [brackets] must be completed before launch.

The service

Rootbase is an assisted business services platform operated by [Registered company name]. We coordinate your requests, documents and payments, and qualified professional partners carry out the agreed specialist and filing work.

  • Rootbase is not a government agency
  • Information on the website is general, not legal or tax advice
  • Advice and filings are given only within an accepted quote's scope

Your account

You must give accurate information, keep your login secure, and only submit documents and instructions you are authorised to give for each business.

  • You are responsible for activity under your account
  • Tell us promptly about unauthorised access
  • We may suspend accounts used unlawfully or to mislead us

Quotes, fees and payment

Each piece of work is confirmed by an itemised quote that separates government fees, professional fees and our platform fee. Work starts once you accept the quote and payment is verified.

  • Government fees are passed through at cost and can change if an agency changes them
  • Quotes expire on the date shown
  • Annual support renews only by a new quote; there is no automatic card charge
  • Refunds: [policy, e.g. unused professional and platform fees before submission; government fees paid to agencies are not refundable]

Timelines and outcomes

We tell you the expected turnaround for each service. Agencies make the final decisions, and their processing times are outside our control.

  • We do not guarantee approval by any agency
  • Delays caused by missing information pause the service timeline
  • Turnaround targets: [per service]

Liability

We provide our services with reasonable skill and care. To the extent the law allows, our total liability for any claim is limited to the fees you paid for the service concerned.

  • Liability cap and exclusions: [to be set by counsel]
  • Nothing limits liability that cannot be limited by law

Ending the service

You can stop using Rootbase at any time and export your records. We assist with transferring registered address, domain, email or phone services where these were provided.

  • Notice and cancellation terms: [to be confirmed]

Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. We will first try to resolve any complaint directly with you.

  • Complaints: [support@your-domain]
  • Dispute forum: [courts / arbitration seat]
  • Last updated: [date] · Version: draft-1

Ready for your next step?

Create a business profile and prepare your request. Confirm the scope before any payment.

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